Frequently Asked Questions
Why organic cotton?
Buying organic cotton and using toxic free dyes is a better choice for the environment, and a softer and safer choice for your little one’s sensitive skin. Today, only 0.5%* of global cotton production is organic. We source only certified organic cotton, which is widely recognized as the gold standard of sustainably produced textiles. We choose to manufacture with organic cotton as it has one of the lowest carbon impacts of any material on the market.
Some of the benefits of organic cotton:
- Avoids the use of synthetic pesticides, herbicides, fertilizers or any other harmful chemicals
- On average uses 91% less water (80% rain-fed, reducing pressure on local water sources) and 62% less energy than non-organic cotton
- Sustains the health of soils, ecosystems, and people. It is biodegradable
- Uses only untreated seeds and prohibits the use of GMO seeds We are committed to delivering products that are clean and safe for a baby’s delicate and absorbent skin. Our garments are free of any heavy metals and toxic chemicals including; AZO, Formaldehyde, NPE/NP, Phthalates, Organotins, PFC, Antimony, etc.
Absolutely no dyes are used on the garments.
Why Pima cotton?
Simply put: Pima Cotton is the world’s best. Pima cotton makes up ~2-3% of all cotton production in the world, it’s one of the highest-quality cotton options available. It’s special because of it’s long fibers, twice the length of ordinary cotton fibers.
- A smoother, softer and brilliant sheen that doesn’t wear over time
- Exceptional durability that holds its shape wash after wash
- Softens with each wash
- Less prone to pilling and producing lint
- A lightweight, silky-soft feel
But that’s not all:
- Its breathable fabric also has the ability to hold warmth.
- Extremely absorbent and can wick away moisture - leading to dry and cool at the same time
- Hypo-allergenic and won’t irritate even the most sensitive skin types.
- It’s always harvested by hand, which is better for the cotton (softer and purer), but more importantly, for the environment
- Has a natural elasticity component
Tell me more about your sustainability efforts.
The garment sector is one of the world’s most polluting industries. We’re doing our part to change that. We're committed to being one of the most sustainable infant apparel companies in the market today. We encourage you to >read more about our sustainability efforts here<
My baby has outgrown their Babysuit. What should I do now?
Reusing clothing is the most eco-friendly thing we can do! (85% of clothes end up in landfills!) Our garments are built to last the test of time. Please don’t let it end up in landfill!
Please think about giving it to a new baby in need, find a local donation center, or reselling it (we love ThredUp!).
Or, email us at firstname.lastname@example.org and we can help donate/recycle it for you.
I am having trouble choosing the right size!
Just like adults, babies come in all shapes and sizes. While we use the standard age-related sizing, this might not necessarily work for your little one. Please take a look at our size guide, or we are always happy to help select a size that could work for your baby. Please email us at email@example.com for additional help.
Can I use the bib on other products or on its own?
Our clever Bib is specifically made for and snaps directly on to The Babysuit. It cannot be used with any other brands.
Where is your clothing made?
We source the finest Pima cotton from Peru, and to lessen our carbon footprint, we manufacture everything less than 10 miles away in Lima, Peru. Working with factories that prioritize their workers and their well-being is of utmost importance to us. The factory that we choose to work with shares our values of ethical labor and working conditions.
What makes PiP PEA POP different?
There are quite a few ways we stand out from other brands:
100% GOTS-Certified Organic Pima Cotton
Easy diaper and clothing changes with thoughtfully placed zippers and snaps
High-quality, built to last
Sustainable and ethical manufacturing practices
Fold-over footie to encourage walking, standing, crawling
Great, snug fit that looks stylish on every baby
Super comfortable - no tags, buttons or itchy seams
Bundle and save!
A perfect gift for a new family!
How do I care for my PiP PEA POP garments?
Wash your items before use
Avoid using bleach or any harsh detergents
Instead of using the dryer, try to hang dry when possible. This saves electricity and avoids fiber degradation, maintaining the integrity of your garments. 75% of laundry’s total carbon impact comes from machine drying your clothes.
Wash with cool(er) water - Washing items in cold water reduces the carbon impact by 10%
Please try to avoid this product ending up in landfill by donating it or passing it on to a baby in need
What if I need to make an edit/change/cancel my order?
Please contact us as soon as possible at firstname.lastname@example.org or text us at 501-209-3242
What if I need to make a return or exchange?
We’d be happy to help you! Please note: all personalized items are final sale due to our commitment of sustainability and avoiding clothing waste. For non-personalized items, we offer returns and exchanges on all unwashed and unworn items within 30 days of your order. To initiate a return or exchange, please contact us at email@example.com or text us: 501-209-3242 and we can send you a return label
Do you ship internationally?
Not yet! But we’d love to soon. Please drop us a line and let us know where you’d like to request international shipping and we’ll work on it!
How long will it take to receive my order?
It takes about one day for your order to be received and processed. We ship everything standard USPS. Standard shipping is 3-5 business days from the time it leaves our facilities. Please note: for personalized orders, it might take an extra 3-5 days for processing (it's hand-made!) You will get an email with a tracking number when your order is on it’s way to you.
How do I track my order?
Once your order has left our facilities, you should receive a shipping confirmation email from us with your tracking number. If you’re unable to locate it or are having trouble locating your order, please email us at firstname.lastname@example.org
How do I contact customer service?
We always love new friends! You can reach us:
Text message: 501-209-3242